Offering safe and convenient bike ride options throughout Mararaba and surrounding regions.
Reliable and timely delivery of packages, documents, and food items.
Efficient and trustworthy services for market runs, pickups, and other errands.
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Founder/Managing Director
Halima Tanko is the founder of Mararaba Express, a customer-focused logistics and errand service built to make everyday life easier for individuals and businesses in Mararaba, Karu, and surrounding areas. With a strong commitment to reliability, transparency, and speed, Halima started Mararaba Express to bridge the gap between busy schedules and dependable service delivery. What began as a simple errand service has grown into a trusted brand offering dispatch, errands, ride-along services, and car rentals—always with customer satisfaction at the core. Halima believes that every delivery is a promise, and every customer deserves peace of mind.
Terms, Conditions and Policy.
TERMS OF SERVICE
1. Introduction
MararabaExpress (“we”, “our”, “us”) provides bike ride-along, errand, and delivery services within Mararaba, Abuja, and surrounding areas. By using our services, you agree to these Terms.
2. Services Offered
We provide:
Motorcycle ride-along services
Parcel and package delivery
Errand and task-running services
Service availability may vary by location and time.
3. User Eligibility
To use MararabaExpress:
You must be 18 years or older
You must provide accurate contact and location details
You agree to follow safety and payment rules.
4. Booking & Service Requests
Requests can be made via phone, WhatsApp, app, or website
Prices are based on distance, urgency, and service type
Once a rider is dispatched, the request is considered active.
5. Payments
We accept:
Cash (conditional)
Bank transfers
Digital/in-app payments (where applicable)
Payments must be completed before or immediately after service delivery unless otherwise agreed.
6. Cancellations
Before rider dispatch: No charge
After dispatch: A cancellation fee may apply
Repeated cancellations may result in service restriction.
7. Prohibited Items
We do NOT accept:
Illegal or stolen items
Firearms, explosives, or flammable materials
Drugs or controlled substances
Extremely fragile or oversized goods
MararabaExpress reserves the right to refuse any delivery.
8. Safety & Liability
Riders are trained and verified, but road risks exist
Customers must wear safety helmets during bike rides
We are not liable for delays caused by traffic, weather, or force majeure
Liability for lost or damaged items is limited and subject to investigation.
9. Rider Conduct
Riders must:
Obey traffic laws
Treat customers respectfully
Handle packages with care
Any misconduct should be reported immediately.
10. Service Suspension
We may suspend or terminate service if:
There is abuse, fraud, or illegal activity
False information is provided
These Terms are violated.
11. Changes to Terms
We may update these Terms at any time. Continued use means acceptance of updates.
PRIVACY POLICY
1. Information We Collect
We may collect:
Name, phone number, and address
Pickup and delivery locations
Payment details (processed securely)
Service history and communication records
2. How We Use Your Information
Your data is used to:
Process bookings and deliveries
Communicate service updates
Improve service quality
Prevent fraud and ensure safety
3. Data Protection
We take reasonable steps to protect your data from:
Unauthorized access
Loss or misuse
Only authorized staff can access customer information.
4. Data Sharing
We may share limited information with:
Assigned riders (for service completion)
Payment processors
Law enforcement (when legally required)
We do not sell customer data.
5. Cookies & Tracking
Our website/app may use cookies to improve user experience and performance.
6. Your Rights
You have the right to:
Request access to your data
Correct inaccurate information
Request data deletion (where applicable)
7. Data Retention
We retain data only as long as necessary for:
Service delivery
Legal and operational purposes